E-MED-CYBER

Acceptance of the terms of use

All users must accept the terms of use before using the website. Use of the site implies acceptance of the terms, including any updates.

Authorised use

The website must be used only for lawful purposes and in compliance with copyright, trademarks and other intellectual property rights.

Secure access

Access to the website must be secured using appropriate security measures, such as strong passwords and two-step verification.

Confidentiality

Users must accept that the information they provide will be stored and used in accordance with the site's privacy policy. Users' information will not be shared with third parties, unless legally required or permitted.

Intellectual property

All content on the website, including texts, images, videos, sounds, software, databases, trademarks and domain names, is the property of the website owner or its partners. No user is authorised to use or reproduce this content without prior written permission.

User responsibility

Users are responsible for their use of the website and must take all necessary precautions to protect their own computer systems and their privacy.

Prohibited activities

Using the website for illegal or harmful activities is prohibited, in particular distributing viruses, gaining unauthorised access to computer systems, phishing, fraud, spamming or spreading defamatory content.

Limitation of liability

The website owner shall not be liable for any damage caused by misuse or fraudulent use of the website.

Changes to the terms

The website owner reserves the right to change the terms of use at any time. Users will be informed of any changes by a notice on the website.

Governing law and jurisdiction

The terms of use are governed by the laws in force, and any dispute will be brought before the competent courts in Lyon (69).

We attach great importance to protecting your personal data and comply with the rules set out in the European Union's General Data Protection Regulation (GDPR). This privacy policy explains how we collect, use and protect the personal data you provide to us on our website.

1. Data collection

We collect the personal data you voluntarily provide when you fill in forms, create an account, place an order, or communicate with us by e-mail or telephone. The personal data collected may include your name, e-mail address, postal address, telephone number, payment details, and any other information you choose to provide to us.

We also use cookies and similar technologies to collect information about how our website is used. This information may include your IP address, the type of browser you use, the pages you have viewed and the time spent on our site.

2. Use of data

We use the personal data collected to:

• Process your orders and deliver the products or services you have ordered.
• Respond to your requests and communicate with you about the products or services you have purchased or requested.
• Personalise your user experience on our website.
• Provide information about our products, services, promotions and special offers.
• Improve our website and our products and services.

We do not sell your personal data to third parties, but we may share certain information with our business partners, for example to process payments or ship orders.

3. Data protection

We take steps to protect the personal data we collect against any unauthorised use, disclosure or access. We use appropriate security measures to protect your personal data, including encryption technologies and firewalls.

4. Data retention

We do not keep your personal data for longer than necessary for the purposes for which it was collected. We have put policies in place to determine how long each category of personal data is kept, depending on its purpose.

5. Data subjects' rights

You have the right to request access to your personal data, as well as its rectification, deletion or portability. You may also object to the use of your personal data for direct marketing purposes. To exercise these rights, you can contact us by e-mail or by post at the address shown on our website.

6. Consent

We obtain your consent to collect and use your personal data in accordance with this privacy policy. You may withdraw your consent at any time by contacting us by e-mail or by post at the address shown on our website.

7. Changes to the privacy policy

We reserve the right to change this privacy policy at any time by publishing an updated version on our website. We recommend that you review this privacy policy regularly to stay informed of any changes.

8. Contact

If you have any questions or concerns about our privacy policy, please do not hesitate to contact us by e-mail or by post at the address shown on our website.

Cancellation before the service starts

If you wish to cancel your order before the service starts, you can do so by contacting us by email or telephone, or through the "My account" area of our site. We will refund the full amount of your order within 48 to 72 hours, in line with banking times, following the cancellation request.

Cancellation after the service has started

If you wish to cancel your order after the service has started, we will charge for the work carried out up to that point. The amount will be determined according to the time and resources invested in the service, and will be communicated to you before invoicing.

Cancellation of an ongoing service

If you wish to cancel an ongoing service, we will charge you for the work carried out up to the cancellation date, as well as for the costs incurred in ending the service. The amount will be determined according to the time and resources invested in the service and the costs incurred in ending it, and will be communicated to you before invoicing.

Cancellation in the event of force majeure

Where the cancellation of the service is due to events beyond our control, such as a natural disaster, equipment failure or any other force majeure situation, we will cancel the order without charge and refund you in full within 48 to 78 hours, in line with banking times. We will inform you of the cancellation immediately and refund the full amount of your order.

We hope this cancellation policy suits you. Please do not hesitate to contact us if you have any questions or concerns.

1. What is a cookie?

A cookie is a small text file stored on your computer or mobile device by a website you visit. Cookies are widely used to make websites work more efficiently and to provide information to site owners.

2. What types of cookies are used on our website?

We use the following types of cookies on our website:

• Session cookies:These cookies are temporary and are deleted when you close your web browser. We use these cookies to provide you with essential features on our website, such as logging in to your account.
• Preference cookies:These cookies are used to save your browsing preferences on our website, such as your chosen language, layout, colours, and so on.
• Analytics cookies (visitor statistics): only if you accept them in the banner. An "emc_vid" cookie (13 months) recognises your browser from one visit to the next; we record the pages viewed, the time, the source (search engine, social network, etc.), the type of device and browser, your IP address and your city. This data is used solely for our statistics, stays with us (database hosted by Cloudflare), is never sold or passed on to third parties, and is deleted after 13 months. If you decline, your visit is still counted, without a cookie, using a truncated IP address (its last number is replaced by 0) and an anonymous fingerprint renewed every day, which does not allow you to be identified. You can change your mind at any time using the "Cookies" link at the bottom of every page.
• Advertising cookies:These cookies are used to deliver targeted advertisements based on your interests. We use these cookies to show you relevant advertisements and to limit the number of times you see an advert.

3. How can I manage cookies?

You can control the use of cookies on our website by changing your web browser settings. You can choose to block all cookies, to accept cookies from certain websites only, or to accept all cookies.

4. How can I get more information about cookies?

If you have any questions about our use of cookies, please do not hesitate to contact us. You can also find out more about cookies and how to manage them by visiting the website of the CNIL (Commission Nationale de l'Informatique et des Libertés).

We hope that this cookie policy suits you. Please do not hesitate to contact us if you have any questions or concerns.

Cybersecurity audit services

Commitment to results

We are committed to providing professional-quality cybersecurity audit services that comply with industry standards and best practice. If you are not satisfied with the results of the audit, we will work with you to find a satisfactory solution.

Liability

Our liability for cybersecurity audit services is limited to the provision of the services as agreed. We are not liable for any loss or damage that may result from the use of the audit results or the recommendations arising from them.

Intellectual property

All intellectual property rights in the audit results, including reports, recommendations and other related documents, belong exclusively to our company. You may use these results for your own internal needs, but you may not share or distribute them to third parties without our prior written permission.

Confidentiality

We are committed to maintaining the confidentiality of all information provided to us as part of our cybersecurity audit services. We will not disclose this information to third parties without your prior written permission, unless required by law.

Payment

Payment for our cybersecurity audit services is due on receipt of the invoice. Payments must be made within the deadlines stated on the invoice. Any late payment will be subject to interest charges.

Cancellation

If you wish to cancel an order for our cybersecurity audit services, you must do so in writing. Cancellation fees may apply depending on the time and resources invested in preparing the audit.

Website creation services

Website delivery

We are committed to delivering the website as agreed and within the agreed deadlines. If the website does not meet your expectations or your agreed specifications, we will work with you to find a satisfactory solution.

Liability

Our liability for the creation of the website is limited to the provision of the website as agreed. We are not liable for any loss or damage that may result from the use of the website or any other aspect of our services.

Intellectual property

All intellectual property rights in the website, including the source code, images, texts and other elements of the website, belong exclusively to our company until the website has been paid for in full. Once full payment has been received, the intellectual property in the website will be transferred to you.

Confidentiality

We are committed to maintaining the confidentiality of all information provided to us as part of our website creation services. We will not disclose this information to third parties without your prior written permission, unless required by law.

Payment

Payment for our website creation services is due according to the terms agreed in the sales contract. Payments must be made within the deadlines stated on the invoice. Any late payment will be subject to interest charges.

Warranty

We guarantee that the website will work as intended for a period of 30 days from delivery of the website. If you experience any problems during this period, we will work with you to resolve them free of charge.

Technical support

We provide technical support for the website for a period of 30 days after delivery of the website. If you experience any problems with the website, we will work with you to resolve them free of charge during this period.

Cancellation

If you wish to cancel an order for our website creation services, you must do so in writing. Cancellation fees may apply depending on the time and resources invested in creating the website.

IT troubleshooting and support services

Warranty

We guarantee that the work we carry out is done professionally and in line with industry standards. If the problem we were called in to fix recurs within 30 days of the intervention, we will return and resolve it free of charge.

Payment

Payment for our IT troubleshooting services is due at the time of the intervention. If you wish to pay later, you must request this in advance and obtain our authorisation. All payments must be made within the deadlines stated on the invoice. Any late payment will be subject to interest charges.

Liability

Our liability for our IT troubleshooting services is limited to the provision of the service as agreed. We are not liable for any loss or damage that may result from the use of the device after our intervention.

Confidentiality

We are committed to maintaining the confidentiality of all information provided to us as part of our IT troubleshooting services. We will not disclose this information to third parties without your prior written permission, unless required by law.

Cancellation

If you wish to cancel an intervention, you must do so at least 48 hours in advance. Cancellation fees may apply depending on the time and resources invested in the intervention.

Technical support

We provide technical support for our work for a period of 30 days after the intervention. If you experience any problems with the work carried out, we will work with you to resolve them free of charge during this period.

Disclaimer

We cannot guarantee that the IT troubleshooting intervention will completely resolve the reported problem. We are committed to doing our best to resolve the problem, but we cannot guarantee a specific result.

Downloadable software

Nature of the product

The software offered on this site consists of downloadable digital products, delivered exclusively in electronic form. No physical medium will be sent.

No right of withdrawal

In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to digital content supplied on an intangible medium where performance has begun with the consumer's prior express consent and express acknowledgement that they thereby lose their right of withdrawal.

By downloading the software, the buyer:

• expressly consents to the immediate performance of the contract,
• acknowledges that they lose their right of withdrawal once the download has begun.

Licence of use

The purchase entitles you to a non-exclusive, non-transferable licence of use, limited to personal or professional use under the terms specified at the time of purchase. Resale, reproduction, distribution or reverse engineering of the software are strictly prohibited without prior written permission.

Technical support

The software is supplied "as is". Technical support is available for 6 months after purchase to help with installation or use of the product, within reasonable use.

Support can be reached at: contact@e-med-cyber.fr

Replies are generally provided within 48 working hours.

Updates

Depending on the software version, corrective or feature updates may be offered. Access to them may be free or paid, depending on the policy in force at the time of the update.

Liability

The seller cannot be held liable for direct or indirect damage caused by use of the software, in particular in the event of system incompatibility, incorrect installation or data loss.

Compatibility

Before purchase, it is the user's responsibility to check that the software is compatible with their operating system and technical configuration. This information is available on the product page.

Refund conditions

No refund is given once the download has started, except in the case of a major malfunction that the technical support has not resolved and that has been duly recorded.

We hope these after-sales terms are suitable for you. Please do not hesitate to contact us if you have any questions or concerns.

Publisher

E-MED-CYBER, sole proprietorship.

SIRET: 399 538 172 00020

Business address: 1 quai Maréchal Joffre, 69002 Lyon

Contact: contact@e-med-cyber.fr

Trade mark

E-MED-CYBER is a SOSBY™ product.

The SOSBY™ trade mark is the subject of a registration application filed with the INPI on 14 September 2026, no. 5297608 (classes 9 and 45): filing pending.

Consumer mediation

If you are a consumer and we have been unable to resolve a dispute directly with you, you may use a consumer mediator free of charge (article L. 612-1 of the French Consumer Code): CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris – https://www.cm2c.net – contact@cm2c.net – +33 1 89 47 00 14.